Contact
We're listening
Questions, feedback, partnerships? Whatever's on your mind, we'd love to hear it.
Need WordPress help or a development project?
For fixes, builds, and development work, start a project directly, we'll get moving right away. You're also welcome to reach out here about a project if you prefer.
FAQ
Common questions.
How do I get started with RoundBorders?
Getting started is simple. Submit your project directly through the RoundBorders.com platform, describe what you need, and you'll receive a clear, fixed-price quote within a few hours. Once you approve, we start the same day.
How long does a typical WordPress project take?
Timelines depend on scope. Most bug fixes and small tasks are resolved within 24 hours. Mid-size projects such as theme customisations or plugin builds typically take 2–5 days. Full site builds are scoped and quoted individually before any work begins.
How does RoundBorders pricing work?
Every project at RoundBorders.com is quoted at a fixed price before work begins. There are no hourly billing surprises and no scope creep charges. The price you approve through the platform is the price you pay, nothing more.
Can I request revisions once the work is done?
Yes. We don't close a project until you're fully satisfied. You can review the delivered work and request as many changes as needed. We iterate until everything is exactly right before marking a project complete.
Who will be working on my project?
A dedicated senior WordPress developer is assigned to every project submitted on RoundBorders.com. You communicate directly with the person doing the work, no account managers, no handoffs, no confusion.
What types of WordPress problems can RoundBorders fix?
We handle the full range, white screens of death, fatal PHP errors, plugin conflicts, broken layouts, CSS issues, slow load times, failed updates, hacked sites, and more. If it is a WordPress problem, we have almost certainly fixed it before.
Does RoundBorders work with WooCommerce?
Yes. WooCommerce is one of our core specialisms. We handle store setup, payment gateway integration, custom checkout flows, product data imports, performance optimisation, and WooCommerce-specific bug fixes.
Can RoundBorders build a custom WordPress plugin?
Yes. We build purpose-built WordPress plugins to your exact specification, whether that is a custom API integration, a bespoke admin tool, or a public-facing feature. All code is clean, documented, and handed over in full.
Do you offer ongoing WordPress maintenance plans?
Yes. Our maintenance plans include regular core and plugin updates, security monitoring, automated daily backups, and priority access to our team for any issues that come up. Your site stays healthy without you lifting a finger.
Does RoundBorders offer a satisfaction guarantee?
Yes. If something we built or fixed breaks within 30 days of delivery through no fault of your own, we fix it for free. No questions asked and no extra charges.
Will I own the code and assets RoundBorders creates?
Yes, completely. Every line of code, every design asset, and every plugin we build is 100% yours on delivery. We don't use proprietary systems that lock you in, and we provide full documentation and handover notes.
Do you need access to my WordPress admin or server?
For most projects we'll need temporary WordPress admin access and sometimes SFTP or hosting panel credentials. All access is handled securely through the platform and removed from our systems once the project is complete.
How quickly can you fix a WordPress fatal error?
Most fatal errors are diagnosed within the hour and fully resolved the same day. We start immediately once you approve the quote — no scheduling, no waiting in a queue.
What do you need from me to get started?
Temporary WordPress admin access and, for most cases, SFTP or hosting panel credentials. All access is handled securely through the platform and removed from our systems once the project is complete.
Will my live site be affected while you're working?
No. We work on a staging clone or in a non-destructive way so your live site stays exactly as-is until you review and approve the fix.
What if the error comes back after you fix it?
Every fix comes with a 30-day guarantee. If the same issue reappears through no fault of your own, we resolve it at no extra charge. No forms, no hassle.
How much does a WordPress fatal error fix cost?
Every project is scoped individually — getting an estimate is completely free and takes a few hours. There are no hourly surprises: you see the full cost before we start, and that's the price you pay.
Can you fix my site if I don't know what caused the error?
Absolutely — that's the most common situation. You don't need to know what's wrong. That's exactly what we're here for. Describing what you see (blank screen, error message, when it started) is enough for us to begin.